1. Standard Returns (Unwanted Goods)

As a B2B supplier, we understand that project requirements can change. We accept returns of unwanted items within 14 days of the delivery date, provided the following conditions are met:

• The item is completely unused, uninstalled, and in a resalable condition.
• It must be returned in its original, undamaged packaging with all seals intact.
• A standard 15% restocking fee may be applied to cover administration and warehouse processing for non-faulty returns.

Note: We cannot accept returns on items that show any signs of installation attempt, specifically electrical components, expansion valves, and control panels.

2. Faulty or Damaged Goods

If your items arrive damaged or are found to be faulty upon initial inspection, you must notify us immediately.

• Transit Damage: Must be reported within 48 hours of receipt. Please provide photographic evidence of both the item and the packaging.
• Faulty Parts: If a part fails within its warranty period, it will be subject to the manufacturer's testing and warranty procedures. Do not discard any components, as they must be returned for inspection.

3. Non-Returnable Items

To maintain the technical integrity of our supply chain, certain items are strictly non-returnable unless faulty:

• Printed Circuit Boards (PCBs) and sensitive electrical spares.
• Custom-built or specially ordered items (non-stock components sourced specifically for your project).
• Refrigerants or chemical items where the seal has been broken.

4. How to Request a Return

To ensure your return is processed smoothly, please follow our Return Merchandise Authorization (RMA) process:

• Contact our support team at info@airconbits.co.uk with your order number and reason for return.
• If approved, you will be issued an RMA number and the return shipping address.
• Pack the items securely. You are responsible for the return shipping costs unless the item is faulty or dispatched in error.
• Clearly write the RMA number on the outer transit packaging (do not write directly on the product box).

5. Refunds Processing

Once your returned item is received and inspected by our technical team, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5-7 working days and applied automatically to your original method of payment, minus any applicable restocking fees or original shipping charges.